Guarantee

All auto parts sold in our online shop WoxParts are certified and have 1-2 years manufacturers guarantee. Additional information on the guarantee on individual items can be specified by our manager.

Guarantee conditions:

Defects have occurred during manufacturing process (to be established during expertise)
Auto part has been installed in a manufacturer official authorized service

Non-warranty cases:

Incorrect auto part installation

Damage occurred during exploitation(car accident etc.)

Using bad quality fuel (for auto parts connected with fuel system)

Auto part has been installed in a manufacturer non-official authorized service

Return and cancellation

Part return

Before submitting your order please verify that you have chosen the correct auto part. After the receipt of the product return can only be approved if an auto part has been damaged. In cases where damage has occured during the transportation, logistics companies will be liable. To avoid disappointment we always recommend to insure your goods.

Cancel Order

You can cancel your order in several cases:
Your order has not been confirmed by our manager
Your order has been cancelled by WoxParts manager
The product you have ordered is out of stock and you are not satisfied with the manufacturing and delivery period.
All other cases would incur in 30% commission from the cancelled order total amount (if changing auto parts from the Other brands section: ZF, Bosch, Sachs, LemfÖrder, Febi, Wabco, Kongsberg, Swag, Blue Print, Brembo, Nissens). Original auto parts cannot be returned.
When order is confirmed the customer automatically agrees with these conditions of order cancellation.
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