Privacy policy
Customer Information
Woxparts company places great value on the credibility of our customers. Our company therefore has a highly responsible and serious attitude to the protection and management of your personal information. The aim of this Privacy Policy is to provide detailed explanation on the following:
- Which information do we collect,
- How do we use your information
- What are your options in relation to your data usage and storing.
How do we collect your personal data
Woxparts group uses several ways of collecting user data:
- When you use our website
- When you enter your data on our website
- When you visit our branch
- When you make a purchase on our website
- When you call us
- When you apply to our technical support
Which information do we collect and why
Woxparts group website does not use personal data to verify the user's identity. You share your information/personal data with us when you are registered as our customer and you are making a purchase on your own behalf or if someone is making a purchase on your behalf and has a right to share your contact information. Here you can find the ways of processing your information and how long it will be stored by us.
Refunds
5 years or based on the Applicable Accounting Standards / legislation
User registration
Until you ask us to delete your account
Purchasing Process
Until you ask us to delete your account
Sending our newsletter and special offers
Opt out
Phone Identification
Until you ask us to delete your or until purchased goods guarantee expires
CCTV for prevention and investigation of crimes
Three months or when the investigation had been completed
Linking website to your social networks and targeted advertisements
Until you withdraw your consent
What are cookies and why do we use them
Cookies are text files with small pieces of data which are being sent from the web server (i.e. woxparts.com)
WoxParts company uses cookies to improve the website interface and your Web browsing experience.
The advantage of using cookies is that depending on user choice cookie files are ‘memorizing’ you:
1) Strictly during your visit (the session information is deleted after you have closed browser)
2) Using permanent cookies which save user data until it is deleted by the user
Which cookies do we use
Functional and analytical cookies files
are used:
1) To enable you to use services provided on our website
2) To enable us to improve the work of our website (i.e. increase the page loading speed etc. )
3) To prevent spam and misuse
4) To determine language preferences
5) To constantly improve the service of our website
6) To enable our website to remember your preferences (i.e. your location)
7) To remember the changes you have made (i.e. text size and fonts etc.)
If you opt out of using this type of cookie files we can not guarantee that you will be able to enjoy all woxparts.com functions.
Cookie files for digital integrity optimisation
Collect information about the ways woxparts.com website is used by its visitors in an aggregated way.
This technology helps us to improve and simplify your digital experience with us.
If you opt out of using this type of cookie files you will not be able to see special offers which were based on your behaviour on our website, as well as using specific website functions (i.e. save search requests, ability to stay authorised)
Marketing/Targeted cookie files
Are used to show advertisements when you use other websites
On our website they are placed by third-party advertising networks from our name and with our permission.
These cookie files do not cat as user identificators.
Information exchange and sharing
Woxparts company does not cooperate with third parties in renting or selling any personal information of our clients.
When we can share your personal information
- In response to a court/legal process(court order or subpoena),
- In case, if such information is requested by law enforcement authorities,
- In case, if we see the basis to prevent/investigate illegal activities,
- by law request.
Our agents and subcontractors who deal with data analysis can have access to your personal information in order to fulfil services supplied by our company.
Therefore we disclose your data to marketing companies, IT support and service providers.
Your Data Protection
Woxparts.com provides all safety measures to ensure safekeeping of your data, including but not limited to physical, technical and administrative safety measures.
Access to your personal data is given to data protection trained individuals and only the staff who are required to have access to your personal data to provide you with our company services.
Woxparts company is constantly updating its data security technologies ensuring end-to-end encryption during data transfer.
Our location is secured from data loss, theft and/or misuse by using company safety features. During data transfers woxparts.com uses SSL encryption to ensure data security.
We follow generally accepted standards of personal data security during the transmission and after its receipt, nevertheless none of the nowadays digital data Internet transfer methods or electronic storage method is 100% secure.
Should you require more information about the safety features used on our website you can contact us by e-mail
info@woxparts.com.
Rights of our users
You have the right to know what actions we perform in relation to your data as well as the right to request us to process less of your data.
The rights of our users are explained as follows:
1) To know what data we hold and how do we process it,
2) Withdraw your consent on your data processing,
3) Change your contact information,
4) Request that only part of your personal information is processed,
5) Request the deletion of all your data we hold before the expiry date,
6) Withdraw permission to process any if your personal data.
If you have any questions we are always willing to provide you more information. You can send your enquiry to info@woxparts.com to contact our technical support.
Non-Discrimination statement
woxparts.com is determined to value customer confidentiality and right to control your personal data usage. woxparts.com has a clear policy which prohibits any discrimination if customer decided to act according to the Privacy policy of woxparts.com. Woxparts is intending to treat every customer equally regardless of their preferences to avail his own rights in accordance with this policy. Please contact us if you think that you have been receiving unfair prices, goods due to your data protection and confidentiality preferences.
Updates
All Data Protection policy updates wherever applicable will be displayed on this page.
Help
If you have any questions in relation to your Data processing, please contact us.
We will provide you with all information in relation to your data usage by woxparts.com.
Please contact us on info@woxparts.com.
Please provide as many details as possible.